Refund Policy

Last Updated: July 18, 2026

At SaaSynapes, we are committed to delivering high-quality software development, SaaS solutions, consulting, and digital services. This Refund Policy outlines the conditions under which refunds may be granted.

1. Service-Based Projects

Due to the nature of custom software development, web development, mobile application development, and consulting services, payments made for completed work are generally non-refundable.

If a project is canceled before work has begun, a refund may be issued after deducting any administrative or processing fees incurred.

2. Subscription Services

For SaaS products and subscription-based services, customers may cancel their subscription at any time. Cancellation will stop future billing, but previously paid subscription fees are non-refundable unless otherwise stated in a specific service agreement.

3. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Duplicate payments or billing errors.
• Failure to deliver services as agreed due to reasons solely attributable to SaaSynapes.
• Technical issues preventing service access that cannot be resolved within a reasonable timeframe.

4. Non-Refundable Items

• Completed software development work.
• Custom design or development services already delivered.
• Third-party software licenses, domain registrations, hosting fees, or external service charges.
• Subscription fees already used during the billing period.

5. Refund Request Process

To request a refund, please contact our support team with the following details:

• Your full name.
• Registered email address.
• Order or invoice number.
• Reason for the refund request.

Refund requests should be submitted within 14 days of the payment date unless otherwise specified in a service agreement.

6. Refund Processing

Approved refunds will be processed within 7-14 business days. Refunds will be issued using the original payment method whenever possible.

7. Changes to This Policy

SaaSynapes reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

SaaSynapes
Email: contact@saasynapes.com
Australia: +61 1800 272 221
New Zealand: +64 800 457 815
United Kingdom: +44 20 3807 5903